Trust & safety
Credits up front only work if promises hold.
97.4% of 91,300 handoffs have been confirmed exactly as described. These are the rules that keep it there.
The commitment
Listing is not an advert. You receive spending power against the item, so the item is promised to the network.
It is really there
From the moment you accept an appraisal, the item is committed. You keep it safe and available until a neighbor claims it.
It is as described
Same condition as your photos. New damage? Tell us and we re-appraise; the difference is adjusted on your wallet.
You can change your mind — fairly
Before a claim, release an item by returning its credits or substituting other items of equal or greater Share Value.
A claim is final
Once a neighbor has claimed and collected it, it is theirs. Getting it back means claiming it from them, if they list it.
If you cannot hand it over
Things break and plans change. Tell us before a claimant is standing on your porch and most of this never applies.
- Credits for the item are reversed from your wallet.
- If your balance cannot cover it, the wallet goes negative and listing and claiming pause until it is settled.
- Repeated no-shows or misdescribed items lower your tier, then close the account.
- Where our terms allow, an unresolved negative balance may be charged to your card on file.
The handoff
You have 72 hours from claim to collection. It takes about thirty seconds at the door.
Verified people
Phone and government ID before a first listing or claim. Profiles show handoff count, as-described rate and reviews from real exchanges.
Three ways to meet
Porch pickup for small things, a public place for electronics, doorstep for furniture. Exact addresses are shared only after a claim is accepted.
QR scan, then confirm
The claimant scans the contributor's code. Both sides confirm condition within 24 hours and the credits settle.
Decline at the door
If it is not as described, decline. Credits, fee and tax all return immediately and the contributor is asked to correct the listing.
Something felt wrong? The safety desk replies within 2 hours, every day. Disputes are decided by a person, with photos from both sides, inside two working days.
A better way to own.
Join a neighborhood that shares, saves, and wastes less. Your first appraisal takes two minutes.
Web app today · iOS and Android apps in private beta